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Terms & Conditions


Welcome to LNCURTIS.com. L.N. Curtis & sons, Inc. and/or its affiliates provide website features to you subject to the following conditions. If you visit or shop at LNCURTIS.com, you accept these conditions. Please read them carefully. In addition, when you use any current or future L.N. Curtis & sons service or business you also will be subject to the guidelines, terms and agreements ("Terms") applicable to such service or business.


Privacy

Please review our Privacy Policy , which also governs your visit to our websites, to understand our practices.


Electronic Communications

When you visit LNCURTIS.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.


Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of L.N. Curtis & sons or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of L.N. Curtis & sons and protected by U.S. and international copyright laws. All software used on this site is the property of L.N. Curtis & sons or its software suppliers and protected by United States and international copyright laws.


Trademarks

L.N. CURTIS & SONS, TOOLS 4 HEROES, TOOLS FOR HEROES, FIREFIGHTERS BOOKSTORE, ECMS and other LNCURTIS.com graphics, logos, page headers, button icons, scripts, and service names are trademarks, registered trademarks or trade dress of L.N. Curtis & sons in the U.S. and/or other countries.


Risk of Loss

All items purchased from LNCURTIS.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.


Product Descriptions

L.N. Curtis & sons attempts to be as accurate as possible. However, L.N. Curtis & sons does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by L.N. Curtis & sons itself is not as described, your sole remedy is to return it in unused condition per the General Returns Policy.


Payment & Pricing

LNCURTIS.com accepts MasterCard, Visa and American Express. Your credit card is charged at the time an order is placed on LNCURTIS.com.


With respect to items sold by LNCURTIS.com, we cannot confirm the price of an item until after the order has been processed on LNCURTIS.com. Despite our best efforts, a small number of the items on LNCURTIS.com may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.


Shipping and Delivery

UPS is the shipping carrier for all products purchased from the site with the following delivery options:


  • Ground
  • UPS 2-Day Air
  • UPS Next Day Air

Cost of shipping is based on the weight of all items, destination zip code and UPS delivery options. The cost is displayed during your shopping cart check-out prior to payment.


Items that are in stock will be shipped same day if the order is placed before 3pm Pacific time. Items that are out-of-stock will be shipped as soon as they are available directly from L.N. Curtis & sons or directly from a supplier.


When items are shipped you will receive an email notification with details of which items in your order were shipped along with a UPS tracking code that you can use to track your order.


If a PO Box is entered as a "ship to" address, in order to best serve the customer, we will arrange for shipment via USPS if possible. If this is not possible, we will contact the customer.


If you have questions or need status about your order then please contact Customer Service with your order number.

E-mail: customerservice@lncurtis.com

Phone: 877-488-0469


Free UPS Ground Shipping

Occasionally free UPS shipping is offered on purchases over a certain amount with these conditions:


  • Applies to web purchases only.
  • Applies only to qualified products - some products are exempt from any free shipping offer and this is noted on the product page and in the shopping cart.
  • Only available within the contiguous United States: excludes shipment to Hawaii and Alaska.

General Returns Policy

L.N. Curtis & sons strives to maintain the highest level of customer service. In accordance L.N. Curtis & sons will refund or exchange your purchase within the following guidelines:


Items must be returned in new, unused condition. Items that have been used, damaged, or not purchased through LNCURTIS.com or at an L.N. Curtis & sons location will not be refunded.

All items must be returned within 30 days of receipt. Any item desired to be returned after that date is subject to review by LNCURTIS.com, and may be non-returnable.

Custom Order Items and Clearance Items are non-returnable. A 20% re-stocking fee may be charged for any non-stock or special order items. Subject to acceptance by LNCurtis.com and the manufacturer.


Items purchased on LNCURTIS.com can be returned by bringing it into one of our locations, or can be returned by mail, by following these steps:


1. Contact our customer service department at 877-488-0469 or customerservice@lncurtis.com to request a return or exchange.

2. A Return Goods Authorization (RGA) will be given and is required for the return of all goods.

3. Return the merchandise by Prepaid Mail to the address specified on the RGA. Make sure you include a copy of the RGA with the merchandise being returned, along with the original packing slip. We also recommend that you keep a copy of the RGA for your records.


L.N. Curtis & sons reserves the right to reject any and all returns. All returns are subject to review upon receipt of the merchandise and an inspection. Items received in condition other than originally shipped may be rejected. All refunds are issued via original payment.


Disclaimer of Warranties and Limitation of Liability

THIS SITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE ARE PROVIDED BY L.N. CURTIS & SONS ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. L.N. CURTIS & SONS MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.


Limitations of Use

LNCURTIS.com and any Company information provided thereon is available to you only for non-commercial uses to determine the availability of goods and services offered on our site and to transact business with L.N. Curtis & sons and/or our marketing partners. You may not use the information provided on this site for any commercial use or other purpose.


You may not use L.N. Curtis & sons site for or in connection with offering any third party product or service not authorized or approved by L.N. Curtis & sons.


L.N. Curtis & sons is not liable for information that is inaccurate due to technical defects in software used on our web sites whether induced by our systems or by software provided by third parties.


This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of L.N. Curtis & sons. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of L.N. Curtis & sons without express written consent.


If L.N. Curtis & sons notifies you that the manner in which you are using our site is prohibited or unauthorized, you may no longer use the site for that particular purpose.


Effective Date and Changes

This Terms & Conditions is effective as of June 22, 2010.

Last Update: October 13, 2015.


We reserve the right to modify or end the terms of this Terms & Conditions at any time in our sole discretion, by posting a change or update notice on this page. Your continued use of our website following our posting of a change or update notice will constitute binding acceptance of those changes or updates.


You can be assured that, should it be necessary to modify or end this Terms & Conditions, we will always do so in accordance with the L.N. Curtis & sons privacy principles of Security, Integrity and Clarity.


By doing business with or interacting with L.N. Curtis & sons in the manner described in this Terms & Conditions at any time on or after the effective date stated above, you are accepting the practices described in this Terms & Conditions.


Questions or Comments and Enforcement

If there are any questions regarding this Terms & Conditions you may contact us using the information below:


L.N. Curtis & sons
1800 Peralta Street
Oakland, CA 94607

Phone: 877-488-0469

E-mail: customerservice@lncurtis.com